General Terms and Conditions

1. Introduction

These General Terms and Conditions (hereinafter: Terms) regulate the operation of the LyraGuides website, available at www.lyraguides.com, as well as the purchase and use conditions of digital content offered by the company:

LyraGuides, Audio Guides for Kids,
Barbara Bernot s.p.
Bevkova ulica 7, 1241 Kamnik
Email: hello@lyraguides.com
VAT payer: NO

By using the website, registering a user account, or purchasing digital content, the Buyer confirms that they have read, understood, and accepted these Terms.

2. Provider and Users

• Provider is the operator of the LyraGuides website and the provider of digital audio guides.
• User is any person who browses the website.
• Buyer is any person who makes a purchase of digital content or creates a user account.

The user must be at least 18 years old to enter into a contract.

3. Subject of the Offer

The Provider offers:

• digital audio guides for kids,
• services related to access to purchased digital content,
• any other digital content in the future.

All digital content remains the intellectual property of the Provider.

4. Ordering and Conclusion of Contract

1. The Buyer may place an order through the LyraGuides online store.
2. The contract between the Buyer and the Provider is concluded when the Buyer submits the order and receives an electronic order confirmation or access to the digital content.
3. After concluding the contract, the Buyer undertakes to pay the purchase price.
4. The Provider reserves the right to reject an order in case of a pricing error, technical error, or suspicion of abuse.

5. Prices and Payment Terms

• Prices of digital content are listed on the website and apply at the time the order is placed.
• All prices are final (the Provider is not a VAT payer).
• Payment is possible through the Stripe provider.
• After successful payment, the Buyer receives an order confirmation and access to the digital content.

Credit card authorizations are processed in real time with immediate verification of data by the banks. The Provider does not store payment card information.

6. Delivery and Access to Digital Content

• Access to purchased digital content is provided to the Buyer immediately after successful payment.
• The Buyer is responsible for safeguarding their login information.
• Purchased audio guides are intended for personal use and do not grant the right to share, publicly play, or resell the content.

7. Right of Withdrawal

In accordance with Article 135 of the Consumer Protection Act, the Buyer has no right to withdraw from the contract if the delivery of the digital content has begun at the explicit request of the Buyer, which occurs upon accessing or downloading the digital content.

If the digital content is not accessible due to technical issues, the Provider enables the Buyer to receive:

• renewed access,
• replacement content, or
• a refund of the purchase price.

8. Intellectual Property

All content published on the website (audio, text, graphics, videos, logos) is protected by copyright.

In accordance with the Copyright and Related Rights Act, reproduction, distribution, rental to the public, public performance, adaptation, or transmission of content published on the website to third parties is prohibited.

By making a purchase, you acquire the right to personal, non-commercial use of the digital content.

9. User Account

• The User creates a user account that allows access to purchased content.
• The User must provide accurate information and ensure the security of their login data.
• The Provider may disable the account in case of violations of the Terms or suspicion of abuse.

10. Personal Data Protection

Personal data is processed in accordance with:

• the General Data Protection Regulation (GDPR),
• ZVOP-1 / ZVOP-2,
• other applicable regulations.

Details are described in the Privacy Policy, which forms an integral part of these Terms.

The Provider processes, among other things: contact information, payment data (via the processor), usage data, technical data, and data for analytics and marketing (with consent).

11. Coupons/Promotional Codes

Promotional codes or coupons provide various benefits when making a purchase and are usually time-limited. An active promotional code can be found on our website, on the header of an advertising message, in our newsletters, or other media.

Exchanging a promotional code for cash is not possible. A coupon can only be redeemed in full. If the purchase value exceeds the coupon value, the holder of the promotional code must pay the difference. The purchase value must be higher than the coupon value.

12. Use of Coupon/Promotional Code

Select the product you wish to purchase and add it to your cart.

Enter the code in the "Coupon code" field and confirm by clicking the "Redeem" button.

When you enter the promotional code, it is automatically deducted from your order price. If the amount of your order exceeds the value of the coupon, you pay the difference. Then submit the online order.

13. Cookies

The website uses essential, analytical, and marketing cookies.

Cookie management is described in the Cookie Policy document published on the website.

14. Liability

The Provider is not liable for:

• disturbances or interruptions in access caused by technical issues of third parties,
• loss of data due to improper use of the Buyer’s computer or browser,
• damage resulting from unauthorized access to the user account if the User did not adequately protect their data,

The Provider strives to ensure up-to-date and accurate information but does not assume responsibility for unintentional errors on the website.

15. Complaints and User Support

The Buyer may send all complaints, questions, or requests for clarification to:

📧 hello@lyraguides.com

The Provider will respond no later than within 30 days.

16. Out-of-Court Dispute Resolution

If the customer is a consumer, they may initiate an out-of-court dispute resolution procedure with:

Information Commissioner of the Republic of Slovenia
Dunajska cesta 22, 1000 Ljubljana

or another competent consumer protection authority.

17. Changes to the General Terms

The Provider reserves the right to change these Terms at any time.

Changes take effect on the day of publication on the website.

If the changes are significant, Users will be notified separately.

18. Final Provisions

These Terms apply from the day of publication on the website.

If any part of the Terms is invalid, this does not affect the validity of the remaining provisions.

The published general terms apply from 03.10.2025.